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Phone Number02 9920 4544
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Terms & Conditions - Chitra’s Courier Services

Chitra's Courier Services Terms and Conditions

  1. Raunak Sadarangani, trading as CHITRA’S COURIER SERVICES (hereinafter referred to as the Carrier) which expression shall include all its servants, agents, employees and sub-contractors and IS NOT A COMMON CARRIER and will accept no liability as such. The Carrier subject only to these conditions carries all articles. The Carrier reserves the right to refuse the carriage or transport of goods for any person, corporation or company and the carriage of transport class of goods as its discretion.
  2. The goods are accepted by the Carrier subject to the following conditions:

    a. That they comply with all requirements of any applicable law relating to the nature, condition and packaging of the goods and the expenses and charges of the Carrier in complying with the provisions of any such law or with any order or requirements there under or with the requirements of any harbour, dock, railway, shipping, customs, warehouse or other authority or company shall be paid by the Consignor.
    b. If any of the goods are subject to the control of the customs, all customs duty, excise duty and costs which the Carrier becomes liable to pay in respect of such goods pursuant to any law relating to customs, an excise shall be paid by the Consignor or the party for whom the goods are carried.
    c. That the goods are fully described in writing in the space provided on the Carriers consignment note including the name, nature and value of all goods subject to special rates of carriage or of a noxious, dangerous, hazardess or inflammable nature or capable of causing damage or injury to any other goods, or to any persons or animals or to any store, vessel, vehicle, wagon, van, aircraft or other conveyance of any kind whatsoever in which they may be loaded, carried, packed or stored or which are liquid or partly liquid and that additional freight charges shall be paid on any such goods if deemed necessary by the Carrier.
    d. The Carrier shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed on behalf of the Carrier or by an authorized Officer of the Carrier.

  3. a. The Carrier shall not be under any liability for any loss or damage to, or mis-delivery, or nondelivery of goods or any part thereof arising out of or incidental to the carriage of goods or any SERVICES ancillary thereto even if things are due to negligence or misconduct of the Carrier and whether or not the cause of such things is known by the Carrier.
    b. In the event that the contract requires any handlings, installation, removal, assembly or erection of any kind then it is undertaken on the strict basis that the Carrier shall not be under any liability for any loss, damage or injury of any kind whether to the goods or to any person or property and even if caused by negligence or misconduct by the Carrier.

    c. The Carrier shall not be responsible for the loss of dishonest appropriation by any of its employees or of any payments made directly to those employees on behalf of the Consignor and intended for the Carrier. The Consignor shall indemnify the Carrier for payment for any amount lost or dishonestly appropriated.

  4. INSURANCE WILL NOT BE ARRANGED BY THE CARRIER EXCEPT WITH THE EXPRESS INSTRUCTION IN WRITING OF THE CONSIGNOR AND THEN ONLY AT THEIR EXPENSE AND ON LODGMENT OF A DECLARATION AS TO THE VALUE PRIOR TO THE COLLECTION OF THE GOOD/S TO BE CARRIED.
  5. Freight shall be considered earned as soon as the goods are loaded and despatched whether the goods are delivered to the Consignor and whether damaged or otherwise. Under no circumstances will any payment for freight be refunded.
  6. The Consignor will be and remain responsible to the Carrier for all its proper charges incurred for any reason.
  7. The Carrier may charge freight by weight measurement of value and may at any time re-weigh or re-value or re-measure or require the goods to be re-weighed, re-valued or re-measured and charge proportional additional freight accordingly.
  8. These conditions shall be governed and construed in accordance with the laws of the state of the Commonwealth in which the consignment note is issued, and any proceedings against the Carrier shall be brought in that State and no elsewhere within twelve (12) months from the date of the contract.
  9. Should the consignee of the goods described herein not be in attendance at the address given during normal trading hours, when delivery is attempted, an additional charge may be made at ruling rates for each call until delivery is accomplished.
  10. The Carrier will deliver goods at intermediate points only by special arrangement and the provided facilities are available at all hours.
  11. Goods may be on-forwarded by any means at the Carrier’s discretion.
  12. The Carrier may arrange for the carriage of goods and Services ancillary there to by any subsidiary or associate Company or any independent contractor or subcontractor of the Carrier.
  13. In respect of any clause herein which excluded or in any way limits the liability of the Carrier in respect of this carriage of goods, the Carrier in addition to acting for himself is acting as agent or trustees for each of its servants and also any other person or Company with whom the Carrier may arrange for the carriage of the goods and Services ancillary there to and the servants of such person or Company so that his servants and such person or Company and his or its servants are parties to this contract so far as may be necessary to give effect to this clause and the Carrier shall hold the benefit of these conditions for his servants and for any such person or Company and his or its servants.
  14. All the rights, immunities and limitations of liability in both the above conditions of carriage and in the complete list of conditions of damage shall continue to have their full force and effect in all circumstances notwithstanding any breach of the contact or of any conditions thereof by the Carrier.
  15. In regard to the goods which the Carrier has been requested by the consignor to pack/unpack, the Carrier shall not be liable for any damage of loss whatsoever whether in the course of packing/unpacking or in transit or otherwise and howsoever occasioned to the said goods or any of them even if caused by the negligence of the Carrier or its servants or agents.
    a. When the Carrier is required to load or unload any liquids, substances or any commodities or products into bulk tanks or vessels, drums or containers, he shall not be liable for any loss, damage or contamination of any product during any such loading or unloading operation or packing or unpacking or whilst such product in transit by any means of transportation or whilst goods held in store or bulk tanks for any reason.
  16. The Carrier may carry all goods, or have them carried by any method which the Carrier in its absolute discretion deems fit and not withstanding any instructions verbal or otherwise of the Consignor and that the goods are to be carried by another method.
  17. All consignments are calculated either by cubic weight or dead weight, whichever is greater.
  18. All bookings and/or quotes provided by CHITRA’S COURIER SERVICES are based on the dimensions provided to us at that point in time.
  19. All consignments that exceed dimensions stated at time of booking will be charged a cubic excess based on the correct dimensions and will automatically be applied to a credit card or an account.
  20. All accounts that are not settled in 30 days will have a single account management fee of $7.50, an interest charge of 1.5% per month and a late payment fee of $27.50 + GST added to your next invoice total. Our current payment terms are 7 days unless specifically agreed in writing for exceptional circumstances. Installment payments that are made to invoices will be deducted from the oldest outstanding invoice balance.
  21. Balances that exceed 60 days will be forwarded to a Debt Recovery Company. All associated fees incurred by this process will be recovered from the debtor.
  22. ALL OUTSTANDING DEBT OWED TO CHITRA’S COURIER SERVICES IS THE DIRECT RESPONSIBILITY OF THE INDIVIDUAL COMPANY DIRECTOR/S AND NOT SOLELY THE COMPANY AND/OR ENTITY. FAILURE TO COMPLY WILL RESULT IN THE COMPANY DIRECTOR/S BEING PERSONALLY LIABLE FOR ALL OUTSTANDING DEBT AND ASSOCIATED FEES TO RECOVER THE OUTSTANDING DEBT ON BEHALF OF AND FOR THE COMPANY AND/OR ENTITY TO CHITRA’S COURIER SERVICES.
  23. All prepaid items including vouchers for Services provided by or on behalf of CHITRA’S COURIER SERVICES must be paid at receipt of items or upon invoice. Account or credit terms are not available for prepaid items.
  24. Proof of Delivery (POD) are available free of charge up to three months from booking date. Charges will apply after this timeframe at a rate of $10.00 per POD request + GST.
  25. All credit card payments incur a processing fee of an additional 2.5%.
  26. These terms and conditions may be changed at any given time without notice by CHITRA’S COURIER SERVICES.
  27. By using any of the Services provided by CHITRA’S COURIER SERVICES, deems you accepting of all of the terms and conditions stated above and/or any changes made to the terms and conditions without notice.
  28. CHITRA’S COURIER SERVICES Terms and Conditions are available on our website at www.chitracourier.com/terms.htm or phone 0447678004 and we will email you a copy upon request.
  29. By submitting a quote request with or sending an email to CHITRA’S COURIER SERVICES or any site associated with the CHITRA’S COURIER SERVICES group of Companies, you are agreeing to receive unsolicited emails on future promotions, Services and/or products from any of their Companies.

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