FAQ's - Chitra's Courier Services
1. What are the delivery timeframes?
The delivery timeframes quoted on our website are estimates only and are calculated from the pickup or dispatch date. Factors such as traffic, weather conditions, and customs inspections (for international deliveries) can affect the actual delivery time. Please allow additional time during peak periods.
2. How often is tracking information updated?
Tracking is updated at regular intervals to ensure you stay informed about the progress of your delivery from store-to-door. You can monitor your parcel’s journey through our online tracking system.
3. What is volumetric weight, and how is it calculated?
Volumetric weight is a measurement used to calculate shipping costs based on the dimensions of a package rather than its actual weight. It’s calculated by multiplying the package’s length, width, and height (in cm) and dividing by a standard divisor (usually 5000 or 4000, depending on the courier). If the volumetric weight is higher than the actual weight, the shipping cost will be based on the volumetric weight.
4. Why is the receiver responsible for duties and taxes?
Duties and taxes are imposed by the customs authorities in the destination country. These charges are determined based on the value of the goods, the country of origin, and the type of product being imported. The receiver is responsible for paying these fees, as they are importing the goods into their country. Please be aware that these charges are not included in the shipping costs paid to us.
5. Why is the receiver being charged duties and taxes?
Duties and taxes are applied by customs in the destination country. When goods are shipped internationally, each country has its own rules regarding the importation of goods. If the value of the item exceeds the country’s duty-free threshold, customs will apply taxes and duties, which the receiver is required to pay before the parcel can be released.
6. What happens if my item is delayed due to customs inspection?
Items being delivered from an overseas location may require a customs inspection, which can take additional time. We have no control over the duration of customs checks, but we will keep you informed of any delays through our tracking system. Customs inspections are necessary to ensure the safety and legality of goods entering the country.
7. Can I request expedited delivery?
Yes, we offer expedited delivery services for certain destinations. Please check our website for availability and rates. Keep in mind that expedited delivery may still be subject to customs delays if shipping internationally.
8. What should I do if my delivery is taking longer than expected?
If your delivery is delayed beyond the estimated timeframe, please use the tracking link provided to check for updates. If there are no updates or you have concerns, contact our customer support team, and we will investigate the issue for you.
9. How do I know if my item is subject to customs duties or taxes?
You can check with the customs authority in the destination country or use online customs calculators to get an estimate of duties and taxes. If you are unsure, our team can guide you to the correct resources to help you determine if your package will incur additional charges.